2008 to present

Senior Solution Consultant

Progress Software, Zurich

Key areas:

·        Service Oriented Architecture (SOA)

·        Enterprise Service Bus (ESB)

·        Web Services Management (SOA Governance)

·        Semantic Data Integration (Common Data Model)

·        Event Driven Architectures (EDA)

·        Complex Event Processing (CEP)

Responsible for driving and managing the more technical parts of sales campaigns with medium and large companies in a number of different vertical industries. Teaming with the European presales and consulting teams to architect and present a solution that delivers value to customers and prospects in the context of system integration and governance.

Sustain customer relation and detect sales opportunities (Technical Account Management).

2002 - 2008

SENIOR PreSales Engineer, Advanced Applications, Amdocs/Clarify-CRM, Munich

Analyze customer pain-points and create solution scenarios tailored to the specific requirements and needs.
Design and lead PoC (Proof of Concept) projects for customer specific prototypes.
Doing workshops and technical training for customers from the Telecommunications, Finance and Hi-Tech / Manufacturing market.
Deliver marketing message and convince prospects at all levels (from IT to CxO).
Contrive and develop Demo-Environments for the Pre-Sales community.
Internal / external technical and functional training for upcoming Amdocs CRM product releases.
Doing customer presentations and leading discussions regarding products and system implementation.

2000 - 2002

Technical Consultant, PRESALES, CLARIFY software gmbh, Munich (later Nortel Networks CRM division)

Preparing and presenting the Clarify Products to potential customers.
Doing RFI and RFP papers.
Preparing custom demos shown to various customers.

1999 – 2000

TECHNICAL ARCHITECT, UTIMACO SAFEWARE AG, Munich

Architectural responsibility for the Safeguard Advanced Security (SGAS) Product. Implementing a new configuration tool based on Microsoft’s Management Console, enhancing the logon functionality to support new smartcards and fingerprint.

1998 – 1999

SOFTWARE DEVELOPER, UTIMACO SAFEWARE AG, Munich

Implemented Logon functionality for Windows NT / 2000 (MS-GINA) using Smart Cards and Finger-Print scanner.

September 2009

Master of Business Administration (MBA)

University of applied sciences, FOM, Munich

Master’s Thesis: CRM 2.0 – Next Generation Customer Relationship Model

October 1998

DIPLOM-INGENIEUR (FH) TECHN. INFORMATIK

(Graduate engineer in computer science)

University of applied sciences, Bingen

Diploma Thesis about device driver development for Windows NT / 2000.
Developed and documented the driver for a PCI FastCrypt card at CE Infosys.

July 1993

FACHABITUR (A-LEVEL)

Fachoberschule Bingen

May 1992

Ausbildung zum Kommunikations-

elektroniker / Informationstechnik
(vocational education electronic engineer)

IBM, Mainz

July 1989

Realschule, Bingen

LANGUAGES

German:                    native speaker
English:                      fluent (spoken and written)

                                    975 out of 990 points at TOEIC (Gold level)

SOFT SKILLS

·          Forward thinker and visionary

·          Creative solution solver

·          Strong team player

·          Outstanding contributor and driver

·          Lead projects and people

Conceptual Skills

·          Listen to customer pain points and speak their language

·          Design and implement solution scenarios

·          Deliver strong marketing message and sales pitch

TECHNOLOGIES

Private and Public Clouds, SOA, J2EE (BEA Weblogic Server), EJB, Web Services, XML, XSD, XSLT, AJAX, HTML, MVC v2, JMS, ESB, Portal (BEA Weblogic Portal), CRM Technologies/Architectures, Relational Databases (MSSQL, Oracle), ITIL / eTOM, Common Data Models (SID, ACORD, CIM, FpML, SWIFT), TMF Framework (NGOSS), Windows/Linux OS, BI, Data warehouse / Data mart, Data Virtualization, Business / Complex Event Processing (CEP)

PROGRAMMING LANGUAGES

Java (J2SE/J2EE), Java Script, C, C++, Visual Basic, Clear Basic, Assembler, Web services and messaging protocols (HTTP, JMS, SOAP)

Personal Interests

Amateur Radio, Swimming, Biking, Hiking